Build amazing customer and agent experiences by leveraging the power AI Agents. Meet us at booth 350 and discover the power of Conversational AI and Generative AI working together to close the service gap, making every customer interaction more meaningful.  Schedule a meeting and receive a Yeti tumbler!*

Attend a 3-part session/workshop that explores CX journeys! Start off hearing from TechStyleOS, parent company of subscription-based fashion brands like JustFab, Fabletics and Savage X Fenty, who will unveil their pioneering efforts to revolutionize customer service through the integration of AI technology into its Global Member Services. Then get a chance to ask your questions to the TechStyle and Cognigy teams to dive deeper into their contact center challenges that ignited their quest for transformative solutions and the strategic considerations that are shaping their path forward in pursuit of CX excellence. To close the session, participate in a workshop that will help shape your own CX journey. Strategize with peers on how to overcome challenges, grow and scale while managing costs and transforming the CX.

• Best practices for getting started with GenAI-powered Agents in the Genesys ecosystem to advance CX 
• Hear real-life use cases in using AI Agents (phone and chat) in the Genesys ecosystem to tackle contact centers’ biggest challenges   
• See the real-world metrics behind AI’s impact in the contact center