Looking forward to seeing you in Amsterdam!
Large Language Models (LLM's) have been rapidly revolutionizing the customer service industry this year. Customers, contact center agents, and businesses are all reaping the rewards of this transformative shift, powered by cutting-edge Generative AI and prominent models like ChatGPT.
Join us at CCW Europe 2023 in Amsterdam and discover how your company can stay ahead in this game-changing landscape. Don't forget to join our sessions while you're there and pre-book a meeting with us to dive deeper into the discussion!
Use code "COGNIGY20" for 20% off your event pass!
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- Techniques for communicating with customers in a natural, conversational manner
- Strategies for handling customer inquiries and issues smoothly and efficiently
- Tips for creating a positive, memorable customer experience that builds loyalty and satisfaction
Alexander Christodoulou
Sales Engineer - DACH
1:45 - 2:45 PM | 2:50 - 3:50 PM
- Identifying legacy responsibilities
- Redefining agents' roles and requirements
- Leveraging Conversational AI and LLMs for Agent Assist
Jarrod Davis
Product Marketing Manager
5:05 - 5:35 PM
- Allianz boasts one of the world's largest contact center operations and is a front-runner in AI adoption
- Delve into how Conversational AI is pivotal to Allianz's CX strategy and gain insights into successful strategies for scaling voice bots
- Explore Allianz's vision for the future of Voice AI
Benno Schindler
Lead of Allianz Technology Conversational AI Tribe
5:35 – 6:10 PM
- Sharing implementation stories – obstacles faced with implementation, surprise findings and use cases, customer response
- Limitations, risks, and considerations of AI-powered customer solutions – what does good tooling look like and what to look for?
- Future roadmaps for AI integration
Alan Ranger
VP Global Marketing
11:45 AM - 12:15 PM
- AI as a means to an end
- Step-by-step launch plan
- Agent productivity and customer experience
Jarrod Davis
Product Marketing Manager
