Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
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Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Edgewind GmbH was founded in 2019 with the aim of offering more than just advice. This is how the company principle came about: "Beyond Consulting" Our vision is to offer the customer more than just simple advice. We see ourselves as an innovative, result-oriented, and forward-looking partner who supports its customers in the digital age with sustainable solutions and accompanies them as a competent partner up to and including implementation.
Michel Laubscher, Managing Partner at Edgewind
The competence and services of Edgewind GmbH in consulting on digital transformations and project management in combination with the easy-to-use solutions from Cognigy guarantee any company an absolute customer experience and added value.
Need to find a strong partner to support your company's digital transformation? Look no further than Edgewind.