Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
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Help us achieve our vision with your talents and skills
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Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Equteq is a product-focused London & Los Angeles-based software solutions company that helps innovative companies to digitally advance their products, services & processes with successful technology implementations and digital transformations.
From Proof of Concept to Rapid Prototyping to MVP/Pilot launch, Equteq supports you with deep level experience and hundreds of technology projects ranging from software development to AI integrations to cloud architecture.
Michael Mannarino, CTO at Equteq
With the combination of Cognigy’s easy-to-use platform and Equteq’s quick start conversational AI Proof of Concept implementation services, they help customers to identify and validate the best fit AI voice or chatbot business solution. Their successful PoC formula will help your business to define requirements, create a timeline and budget, scope primary use cases, build out the flows, configure and test before you invest.