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Global Leader in AI-driven Customer Service Solutions

Transforming Service Experiences with AI Agents for Your Business

At Cognigy, we are at the forefront of revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Our award-winning solution is designed to empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel.

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Technology and Innovation

Built on the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service. They absorb your enterprise knowledge and are equipped with intelligent IVR, smart self-service, and agent assist functionalities. With dozens of pretrained skills, they seamlessly integrate with existing enterprise systems, learn from your human agents, and give them superpowers.

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Our Mission and Values

Our mission is simple: Happy customers with every interaction.
Our values are at the core of everything we do – empowering our employees, customers and partners, and driving continuous growth in a culture of mutual respect and trust.

Our Principles

Innovate Always
Champion a culture of constant innovation to lead the industry in delivering cutting-edge AI customer service solutions.

 

Customer-Centric Approach
Prioritize customer needs with precision, ensuring every interaction is exceptional and personalized.

 

Global Reach, Personalized Solutions
Empowering customers and partners to deliver exceptional service worldwide, while tailoring solutions to your individual needs.

 

Guiding Ethical AI Practices
Operate with integrity, prioritizing transparency and responsibility in AI development for client and user trust.Visit our trust center to find out more.

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Carbon Reduction Commitment

minimize greenhouse gas emissions by improving energy efficiency, using renewable energy sources wherever possible, reducing waste, and supporting eco
Carbon Reduction Commitment
Cognigy is committed to reducing our carbon footprint and contributing to a sustainable future. We pledge to minimize greenhouse gas emissions by improving energy efficiency, using renewable energy sources wherever possible, reducing waste, and supporting eco-friendly practices across our operations.

Our 2023 emissions serve as our baseline, and we will work to reduce them every year, proportionally aligned with our growth. Our total global emissions result is:

1.5 tC02e
Scope 1 emissions
11.5 tC02e
Scope 2 emissions
1,582 tC02e
Scope 3 emissions
1,595 tC02e
Total
By setting measurable goals and continuously evaluating our progress, we aim to achieve meaningful carbon reductions, aligning with global efforts to combat climate change and protect our planet for future generations.

Our History

2016
2017
2018
2019
2021
2022
2023
2024
Cognigy 2016-1
2016
Cognigy Founded
Cognigy is founded in Düsseldorf, Germany by Philipp Heltewig and Sascha Poggemann who set out to develop the ultimate customer service automation platform, using Conversational AI.
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2017
Expansion to USA
The regional headquarters in San Francisco provides a new venue for Cognigy to increase customer focus and respond to demand in a key market where the demand for Conversational AI continues to grow.
Cognigy 2018-1
2018
Gartner Recognition
Cognigy is recognized as a "cool vendor" in the Conversational AI space by Gartner for Enterprise Conversational AI Platforms.
Cognigy 2019
2019
Series A Investment
Cognigy secures a large multi-million dollar Series A funding round led by technology venture capital groups DN Capital, Nordic Makers, and Inventures.
Cognigy 2021
2021
5 Years of Cognigy
Cognigy celebrates 5 years of excellence in Conversational AI, emerging as a leading force within a short span.
Cognigy 2022
2022
Increased Series B Funding to $59 Million
After securing Series B funding in 2021, our round was increased to $59 million, with DTCP contributing $15 million.
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2023
Six Times a Leader
It was an exceptional year for us, garnering recognition in prominent analyst reports including the Gartner® Magic Quadrant™, IDC MarketScape, ISG, and Opus Research.
Cognigy raises 100M in series C funding
2024
$100m Raised in Series C Funding
Led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others, this funding will be used to build and manage the AI Workforce of the future. 

Meet our Senior Leadership Team

Our Senior Leadership Team is made up of entrepreneurs and industry experts, bringing together a vast range of skills and experience.

Discover More
Founders

Our Office Locations

Düsseldorf
Dallas
Berlin
United Kingdom
North America
Benelux
Australia
Korea
Japan
UAE
Spain
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Düsseldorf

Speditionstraße 1
40221 Düsseldorf
Germany
+49 211 54591991
info@cognigy.com
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Dallas

Parkway Plano
3960 Dallas
75093 TX
info@cognigy.com
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Berlin

6th floor
Potsdamer Platz
110785 Berlin
+49 211 54591991
info@cognigy.com
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United Kingdom

85 Great Portland Street
W1W 7LT
London, UK
+44(0)2039188618
info-uk@cognigy.com

18th floor
100 Bishopsgate
London
+44(0)2039188618
info-uk@cognigy.com
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North America

535 Mission St, 14th floor
San Francisco, CA 94105
+1 (415) 432-9300
info-us@cognigy.com
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Benelux

Joan Muyskenweg 30
1114 AN
Amsterdam
Noord-Holland
info-nl@cognigy.com
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Australia

Level 10, 20 Martin Place
Sydney, NSW, 2000
+61 (0) 2-8216-0717
info-anz@cognigy.com
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Korea

4F, UTL Donggyo Bldg. 22-16,
Yanghwa-ro 19 gil Mapo-gu
Seoul, Republic of Korea
+82-2-3210-0797
info-ko@cognigy.com
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Japan

Operacity Tower 27F, 3-20-2
Nishishinjuku, Shinjuku-ku
Tokyo 163-1427
+81-3-6383-3261
info-jp@cognigy.com
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UAE

Mena Fze | The Offices 3 | One Central
DWTC, Dubai, UAE
info@cognigy.com
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Spain

Plaza de la Solidaridad, 12 5ª, 29006
Málaga, Spain
info@cognigy.com
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Discover the Cognigy experience

See for yourself how AI Agents can power your business and help your agents.

SEE A DEMO