Meet with Cognigy at CCW Vegas

Join us for a dynamic 3-part workshop exploring the future of customer service, anchored by a deep dive into Adidas’ transformation journey with AI Agents. 

Discover how Adidas is evolving from chatbot support to a predictive, proactive, and deeply humanized service experience, at scale. This session will reveal how the company strategically uses AI tools to boost self-service rates, reduce resolution times, and optimize workforce efficiency. 

Adidas will share real-world insights into: 

• How they design intelligent, customer-centric experiences tailored to diverse market needs while balancing global scalability with local specificity. 

• How AI Agents are increasing CLTV(P) by improving the quality and speed of resolutions 

• The operational impact on service metrics like CTO, AHT, NPS, and FCR. 

Following Adidas’ presentation, Cognigy’s CEO will spotlight the latest innovations in AI Agents and Agentic AI, followed by a candid fireside chat with Adidas to unpack real-world challenges, key decisions, and lessons learned along the way. 

To close the session, participate in an interactive Agentic AI workshop where you’ll collaborate with peers to design your own path to smarter, more strategic CX, leaving with actionable ideas you can bring back to your organization. 

​By invite only - request an invite from CCW

AI agents aren’t just another tech trend—they’re reshaping the way leading enterprises engage with customers. But with the surge in AI buzzwords and “agent washing,” it’s harder than ever to separate signal from noise. Join this lunch & learn to hear how real enterprises have moved beyond the hype and deployed AI Agents that are actively handling real customer interactions—at scale. ​

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Get behind-the-scenes insights from Cognigy's CEO and hear from peers about their CX transformation journeys, including:​
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• What makes a true AI agent (and what doesn’t)​
• Lessons learned—from strategy and implementation to measurable impact​
• How to confidently evaluate AI agent solutions in today’s crowded market​