Make sense of millions of daily voice and chat data points, surfacing the trends and metrics that matter. No guesswork. No data wrangling. Just the clarity to make better CX decisions, faster.
From live activity to long-term trends to granular root cause analysis, understand what’s happening, why it’s happening, and what to do next. All in one place.
Track conversations across every service channel and understand how they turn into real business outcomes.
With live visibility into global & regional traffic, you can react fast, stay agile, and keep service flowing, even when volumes spike.
Optimize every part of the journey, from AI Agent efficiency to satisfaction scores to business results.
Get a complete view of how your AI agents perform across all touchpoints, use cases, and projects. Track every KPIs, from response time & containment rates to customer ratings and engagement trends, to spot where performance is lagging.
With reporting built for operations and leadership, you’ll finally have the data to make smarter decisions, faster.
Measure AI impact on your bottom line. With the Goals Dashboard, evaluate the business value of AI agents using tangible metrics like time saved, cost reductions, and revenue earned.
Dial up high-impact use cases and track goal progression for continous optimization.
Visualize every customer path, and instantly see where people get stuck or drop off. Dive into privacy-aware transcripts, spot what went wrong, and redesign for a smoother, faster experience.
Zero in on important keywords for topic analysis and find patterns in the paths that precede and follow.
Forecast traffic, optimize resource planning, and blance workloads with real data on volume, peak time, escalation rate, and more.
Apply flexible filtering and zoom in on a specific timeframe, use case, language, and channel to uncover hidden inefficiencies.
Our OData interface lets you easily integrate Cognigy Insights with the reporting and analytics tool of your choice to leverage customer service insights across your business.
Drive better experiences with omnichannel insights
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