CCW Europe Summit

Main Deck Booth #52

Cognigy is setting the stage for what's next in customer service with Generative and Conversational AI. Want to know how? Book a meeting with us at CCW Europe Summit 2024 and find out!

 

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Workshops

Presentations

Discussions

Monday, October 7, 2024
13:15 - 18:00
Agent of the Future

Industry-first initiative limited to just 20 agents is designed to build engagement, confidence and  competence in the following focus areas:

  • Inspirational career stories
  • Resilience, active listening, emotional intelligence
  • The future of the agent
  • Mentorship and relationship building
  • Problem sharing and solving

Workshop

Alan Ranger

Alan Ranger

VP Marketing, Cognigy

Sascha Wolter

Sascha Wolter

Principal AI/HMI Advocate & Advisor, Cognigy

13:15 - 14:40
Digital Transformation through AI in Contact Centres
  • Integrating AI into Customer Interactions
  • Scaling with Conversational AI
  • Future Trends and Ethical Considerations

Workshop Track K

Alex T

Alexander Teusz

Lead Sales Engineer, Cognigy

Tuesday, October 08, 20234
09:40 - 10:15
Is generative AI delivering business value to enterprise CX?
  • Understand the challenges associated with implementing Generative AI for CX in your organisation, including technical, cultural, and operational hurdles
  • Delve into the evolving role of AI in customer interactions and whether its primary goal is automation or assisting human agents, gaining insights into current industry trends and best practices
  • Assess the innovations and business value derived from AI for CX within organisations and in the wider market, exploring real-world examples and potential opportunities for improvement and growth

Panel Discussion hosted by Cognigy

Alan Ranger

Alan Ranger

VP Marketing, Cognigy

13:45 - 14:35 | 14:45 - 15:35
Finding the right balance of AI & humans in the contact centre
Interactive Discussion Group
Jarrod_Davis

Jarrod Davis

Product Marketing Manager, Cognigy

16:50 - 17:15
Lidl: Beyond Barcodes: Shaping the Future of Customer Service

Join Lidl, Europe's largest retailer, to explore the fascinating world of supermarket innovation. Beyond Barcodes reveals the transformative impact of bots and Conversational AI based on Cognigy that are reshaping the dynamics of retail. From enhancing the customer experience to optimizing operations, discover how these technologies are redefining convenience and efficiency in the grocery shopping landscape.

Presentation

Christian Wuttke

Christian Wuttke

Lead of Chat & Voice Technology, Schwarz Group

Profilbild_Benedikt

Benedikt Linder

Teamlead IT-Systems Customer Care, LIDL

Wednesday, October 09, 2024
11:10 - 11:50
The journey to enhance customer satisfaction, from chatbots to Conversational AI
  • Craft a chat strategy that is centred around customer behaviours, needs and preferences
  • Learn how to recorrect a chatbot that is providing a poor customer experience with lifeless conversation to an intelligent and empathetic service channel
  • Boost your deflection rates and achieve full customer query resolution in multiple languages through chat

Track C: Automation, AI & Digitalisation Panel Discussion hosted by Cognigy

Alan Ranger

Alan Ranger

VP Marketing, Cognigy

11:55 - 12:20
Transforming Your Contact Center to AI First
  • Blueprints for architecture & integration
  • Key steps to bringing AI into every interaction
  • Examples of AI in Action
  • The ROI of AI: Evaluating cost savings and enhanced customer satisfaction metrics
  • Future-Proofing with the right technology choices

Track Presentation

Jarrod_Davis

Jarrod Davis

Product Marketing Manager, Cognigy

 

Our Experts

Christian Wuttke

Christian Wuttke

Lead of Chat & Voice Technology

Profilbild_Benedikt cropped

Benedikt Linder

Teamlead IT-Systems Customer Care

Alan Ranger

Alan Ranger

VP Marketing

Jarrod_Davis

Jarrod Davis

Product Marketing Manager

Alex T

Alexander Teusz

Lead Sales Engineer EMEA

Sascha Wolter

Sascha Wolter

Principal AI/HMI Advocate & Advisor

The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

CCW AMS 2023 Booth


 

 

Book a meeting with Cognigy!

Avoid the crowd and pre-book a meeting with our team at CCW Europe Summit to learn how to leverage Conversational AI for your business.