Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge in customer experience. As customer expectation levels are constantly growing, the ICMI Contact Center Expo continued its tradition of providing a multifaceted educational program as well as a diverse marketplace to review the latest products and services.
Dennis Walsh, President NA, and Derek Roberti, VP of Technology NA, represented Cognigy and demonstrated how to accelerate contact center operations and increase customer satisfaction with chatbots based on Cognigy's Conversational AI platform, Cognigy.AI.
CRMXchange was on-site, conducting an in-depth interview with our experts. Get the full podcast by clicking the button below. Please find below a summary transcript of the podcast below.