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9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential vendors. So you’ve decided to leap into...

Oct 20, 2020
16 min

Why AI is the Future of Customer Service in the Insurance Sector

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. However, with every other industry embra...

Oct 15, 2020
25 min

What Does the AI Shift Mean for Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging from innovative routing systems to IVR....

Oct 7, 2020
36 min

What’s the Difference Between Standard IVR and Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good old fashioned phone call to have their que...

Oct 5, 2020
24 min

Gartner Hype Cycle for Customer Service and Support Technologies, 2020

The newest edition of Gartner’s Hype Cycle report is out, and we highly recommend the read to decision makers in the customer experience (CX) space as...

Sep 3, 2020
3 min

How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

Aug 10, 2020
21 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 24, 2020
63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 9, 2020
66 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

Feb 3, 2020
12 min
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