Blog

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and res...

publication dateJan 7, 2021
reading time6 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

publication dateNov 16, 2020
reading time6 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 24, 2020
reading time63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 9, 2020
reading time65 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

publication dateApr 26, 2020
reading time7 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

publication dateFeb 3, 2020
reading time12 min

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And ev...

publication dateJan 22, 2020
reading time14 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

publication dateJan 16, 2020
reading time6 min

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

publication dateDec 12, 2019
reading time7 min

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to...

publication dateDec 3, 2019
reading time7 min

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

publication dateNov 15, 2019
reading time26 min

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a co...

publication dateNov 14, 2019
reading time7 min

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leadi...

publication dateOct 30, 2019
reading time8 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

publication dateOct 18, 2019
reading time12 min

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new ...

publication dateSep 23, 2019
reading time9 min

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, Augus...

publication dateJul 23, 2019
reading time10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

publication dateJul 2, 2019
reading time8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

publication dateJun 26, 2019
reading time6 min

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge ...

publication dateJun 13, 2019
reading time1 min

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

publication dateFeb 27, 2019
reading time6 min
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