Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and res...

Jan 7, 2021
6 min

10 Best Practices for Contact Center Automation

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging with a product to pre or post-sales suppo...

Dec 17, 2020
28 min

10 Ways to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that measure, a call center has the potential ...

Dec 10, 2020
29 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

Nov 16, 2020
6 min

How-To Guide on Intelligent Call Routing

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about the same things — long waiting times and u...

Nov 10, 2020
18 min

What’s the Difference Between Standard IVR and Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good old fashioned phone call to have their que...

Oct 27, 2020
24 min

9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential vendors. So you’ve decided to leap into...

Oct 20, 2020
16 min

Why AI is the Future of Customer Service in the Insurance Sector

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. However, with every other industry embra...

Oct 15, 2020
25 min

What Does the AI Shift Mean for Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging from innovative routing systems to IVR....

Oct 7, 2020
36 min

How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

Aug 10, 2020
21 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 24, 2020
63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 9, 2020
66 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

Feb 3, 2020
12 min

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And ev...

Jan 22, 2020
14 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

Jan 16, 2020
6 min

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

Dec 12, 2019
7 min

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to...

Dec 3, 2019
7 min

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

Nov 15, 2019
26 min

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a co...

Nov 14, 2019
7 min

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leadi...

Oct 30, 2019
8 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

Oct 18, 2019
12 min

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new ...

Sep 23, 2019
9 min

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-...

Jul 23, 2019
10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

Jul 2, 2019
8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

Jun 26, 2019
6 min

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge ...

Jun 13, 2019
1 min


Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

Feb 27, 2019
6 min

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