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Give your agents the confidence to solve complex requests
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Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educational whitepaper about bridging the gap between Intelligent Automation and Conversational AI.
Organizations are gravitating towards digital transformation as a tool for improving outcomes across the enterprise. According to the whitepaper, "Combining Conversational AI and Intelligent Automation is an excellent example of how companies can leverage digital transformation to deliver faster, more personalized, and engaging service to their customers while also positioning their people to get involved to address the most critical issues."
Conversational AI is all about creating “frictionless” experiences, and streamlining customer interactions via websites, phone systems, mobile apps, messaging apps and home assistants.
Organizations can benefit from Intelligent Automation from Kofax, while creating more frictionless customer/employee engagement through Cognigy's omnichannel experience – such as voice and chat.
Kofax software enables organizations to Work Like Tomorrow™ – today. Kofax’s Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability. Kofax provides a rapid return on investment for over 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners and integrators in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
Cognigy is a leader in the Conversational AI marketplace. The Cognigy solution delivers an Enterprise Conversational platform enabling organizations to build complex, integrated cognitive bots on a single platform. Their solution helps companies rein in “bot sprawl” and delivers the most advanced level of Natural Language Understanding and enterprise application integration in the industry. Leading companies in the USA and EMEA have standardized on the Cognigy platform to accelerate their adoption of Conversational AI.
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