Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educational whitepaper about bridging the gap between Intelligent Automation and Conversational AI.
Organizations are gravitating towards digital transformation as a tool for improving outcomes across the enterprise. According to the whitepaper, "Combining Conversational AI and Intelligent Automation is an excellent example of how companies can leverage digital transformation to deliver faster, more personalized, and engaging service to their customers while also positioning their people to get involved to address the most critical issues."
Conversational AI is all about creating “frictionless” experiences, and streamlining customer interactions via websites, phone systems, mobile apps, messaging apps and home assistants.
Organizations can benefit from Intelligent Automation from Kofax, while creating more frictionless customer/employee engagement through Cognigy's omnichannel experience – such as voice and chat.
About Kofax
Kofax software enables organizations to Work Like Tomorrow™ – today. Kofax’s Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability. Kofax provides a rapid return on investment for over 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners and integrators in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
About Cognigy
Cognigy is a leader in the Conversational AI marketplace. The Cognigy solution delivers an Enterprise Conversational platform enabling organizations to build complex, integrated cognitive bots on a single platform. Their solution helps companies rein in “bot sprawl” and delivers the most advanced level of Natural Language Understanding and enterprise application integration in the industry. Leading companies in the USA and EMEA have standardized on the Cognigy platform to accelerate their adoption of Conversational AI.
Stay up to date with the latest Conversational AI tips and news.