Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Early adopters have been building chatbots for the past three years either because of the amount of pain they are in – typically trying to address significant issues of scale in the contact center – or because they want to get a head start in adopting a technology that is relevant and continuously improving.
But what about the rest of us?
I had a funny conversation after a talk at a recent contact center event. It went like this:
|Attendee:||Everyone is doing chatbots these days.|
|Me:||So true. Are you?|
But this wasn't just one interaction; it was almost a dozen.
I always asked, “Why not?” The answers fell into three categories:
|1.||"We're thinking of doing something next year."|
|2.||"We know we should be doing this, but we haven't started."|
|3.||"We're concerned about the customer experience."|
These translate to:
|1.||I don't have time or budget.|
|2.||Day-to-day operations make it hard to think “big picture”.|
|3.||I'm skeptical about chatbots.|
But, at heart, these boil down to:
I don't have a business case or roadmap.
This is understandable — the technology is new, and everyone is finding their own way. You purchased your IVR years ago and have recurring maintenance that you plan on and budget for. Your website and marketing tools run on a similar cadence.
But Conversational AI may not have found a place in your technology roadmap and doesn't exist in your annual budget planning.
And that's why we've written a white paper on A New Era for Automation in Customer Service with Conversational AI. We want to help you understand and start building a business case, a sense of urgency, and a call to action within your organization.
We identified five areas you need to understand to bring Conversational AI in all its forms — in chatbots, on your mobile app, over text messages, by voice and more — to your Customer Experience initiatives and Customer Care operations:
Cognigy invites you to download the whitepaper at no cost or obligation and share your feedback with me at firstname.lastname@example.org
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