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Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed!
Our product experts are back with the newest Cognigy.AI Tech Update, showing you everything behind the scenes of our most impactful Q1 developments.
Join us to explore our latest highlights from the new Webchat UX and enhanced Agent Creation to advanced BYOLLM and multi-contact center handover.
Content Outline
00:00 Intro
01:40 Expanded Job Market
04:13 Agent Voice Setup
10:08 Webchat Progressive Rendering
13:56 Voice Updates
New TTS Support, Expanded Voice Preview, and Duration Limits upon Call Transfer
17:02 LLM & Knowledge AI Updates
Global LLMs, Universal LLM Connector, Knowledge Source Exportability, Token Consumption Tracking
24:44 Multi-Contact Center Handover
31:05 Insights Updates
