AI AGENTS FOR SALES AND MARKETING

Stop leaving revenue in the contact center.

NiCE Cognigy AI agents reach out before contracts expire, carts are abandoned or leads go cold, and turn service conversations into sales.

PROACTIVE

Outbound calls customers are glad to take

Missed appointments and confusing messages cost time, money and goodwill. Openreach runs proactive NiCE Cognigy AI agents that contact customers by text, email or phone, explain what's changing, answer their questions and book or reschedule appointments, so customers never have to call in.

Openreach: Proactive AI Boosts Customer Satisfaction to 4.7

Renew before contracts expire

A European telecom leader contacts customers ahead of expiry and manages the renewal.

Revive abandoned applications

A global bank follows up on abandoned loan applications and hands interested customers to an advisor.

Keep appointments on track

Reach customers before the visit to confirm, book or reschedule, so fewer appointments are missed and fewer trips are wasted.

Hand hot leads to your reps

AI agents take on cold calling and scheduling, then pass high-potential leads to people with the conversation attached.

Explore proactive engagement

PERSONALIZATION

Give each AI agent the persona the job needs

Assign every AI agent a persona, skills and tone that suit its role in your sales team, then connect it to your CRM, ERP and backend systems so it can act on what the customer asks for.

Explore AI Agent Studio

Sound human on every call

Know your products and pricing

Sell on any channel

COMMERCE

AI agents at every stage of the customer journey

From first question to repeat purchase, AI agents turn awareness, purchase and retention into revenue.

Build the pipeline

Guide decisions from FAQ to transaction, promote personalized deals and answer questions inside interactive ads.

Run a profit center

Support transactions in real time, recommend upsells and cross-sells from each customer's profile and win back abandoned carts.

Grow loyalty

Resolve post-sales issues early and keep customers engaged with loyalty rewards and perks.

Turn customers into advocates

Make it easy for happy customers to leave a review.

INTEGRATIONS

Works with the contact center you already run

Connect AI agents to on-premises or cloud contact center and enterprise systems. No rip-and-replace, no lock-in.

Your contact center platform

Plug AI agents into the CCaaS or on-premises platform you already run.

Your enterprise systems

Connect CRM, ERP and backend systems so AI agents can look up data and complete transactions.

Native voice connectivity

NiCE Cognigy Voice Gateway connects to your telephony and CPaaS infrastructure out of the box.

Explore integrations

More proactive AI agents in production

Reach customers before they go elsewhere

See proactive AI agents for sales and marketing in action.