Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update our SaaS environments every few days and simultaneously provide update packages to our on-premises customers.
To make it easier for customers to keep track of any change in the platform, we now follow Semantic Versioning (Semver) to name Cognigy.AI software releases.
In a nutshell, we will stick to the MAJOR.MINOR.PATCH format and apply the following rules. Incrementing the...
With this approach, MINOR will count up much faster than in the past. There is no cap or rollover to MAJOR: MINOR can have two or three digits and is only ever reset with the release of a new major version.
Also, a new major version is not necessarily a “big bang release” providing a whole new software experience – it might be that business users do not notice a major update, but developers need to account for a small (but non-compatible) API change.
All users will continue to benefit from continuous, incremental & hassle-free updates. SaaS customers will always be on the latest & greatest version of Cognigy.AI and learn about improvements from mails, tooltips, and other channels. Finally, on-premises operators can now easier than ever identify the impact of an update before provisioning it on their servers.
Reach out to us if you have any questions or if you would like to share your thoughts.
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