The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform.
Among the newly released features is the capability to disable implicit Slot parsing for System- and Lexicon Slots. This gives Flow developers even more flexibility on how to work with Slots in their Flows.
Added the ability to disable implicit Slot parsing for System- and Lexicon Slots
Added the ability to use nested conditions in Flow node fields
Added the ability to create a "super-API-key" for our on-premise customers in order to use our RESTful
API without project-wide restrictions
Improved various sections in our RESTful API documentation (OpenAPI spec)
Added the new validation concepts which we have recently introduced into Question Nodes for Slot Fillers as well
Improved tooltips and wording of such in various locations within our user interface
update our integrated WebchatWidget to version 2.25.2 which brings in multiple improvements; please check the Changelog in the WebchatWidget GitHub repository for more details
Improved the look and feel of various selects and autocomplete-fields and make them more consistent
Improved our documentation for applying a custom theme to the Cognigy.AI user interface
To learn more about these and other new features, check out in the Release Notes.
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