The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favorite Conversational AI platform.
One particular feature makes one of the most used Nodes even easier to use: Case-Nodes can now be added to Lookup-Nodes with a single click.
Improve Intent-Training performance when States and Intent-Conditions are used
Various UX-improvements related to the user interface for creating, selecting, and editing Connections
Improved the Agent-Creation-Wizard by adding descriptions to all endpoints, reordered the Endpoints in the channel-selection step
Added the ability to make a Flow-Node an entry point by using the context menu (right-click on a Node)
Added the ability to use CognigyScript in Intent confirmation sentences
Updated internal dependencies of our NLU services in order to support certain DNS schemes when e.g. using MongoDB Atlas for a Cognigy.AI installation
To learn more about these and other new features, check our Release Notes.
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