The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.
Among the new capabilities is an add-on to the popular Send Mail Node: You can now use the embedded rich-text editor for text formatting right within the content field.
Added support for the Userlike-Unified-Messaging API in our Userlike integration
Added the ability to bulk-create Intent Localizations
Added tooltips to our handover- and httpRequest-Flow Nodes in order to better explain the individual properties
Added the ability for our on-premise customers to "trust" the code within an Extensions in order to execute them in a less secure, but highly performant way
Product alignment with VoiceGateway v2.4 features
Improve NLU training stability by adjusting the TTL for Training Jobs and adjust the concept of how Training Jobs will time-out
Improve UX by removing the "Delete all Intents" functionality from the Intent Editor when a non-primary Locale is selected
Increase the size of drop zones when dragging Flow Nodes in the Flow Editor
Improve error message when a Lexicon with duplicate data was uploaded
To learn more about these and other new features, check our Release Notes.
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