Sebastian Glock
Authors name: Sebastian Glock November 19, 2021

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights. With this functionality, users can access additional information such as detected Slots and the classified Intent in addition to the actual transcript of conversations.




Other new features & functions include:

Cognigy Insights: Show data for all Snapshots
This release adds a branch new filter option for Snapshots - customers will now be able to select "All" Snapshots in the global filters.

More improvements:

  • Improved by adding a Tourist Guide Template for NLU language Japanese.

  • Improved by properly delivering Endpoint messages to socket clients if they are temporarily disconnected to improve stability in sub-optimal networks. Please note: The changes are only effective when configuring the “FEATURE_USE_SOCKETENDPOINT_EVENTBUFFER” flag.

  • Update internal WebchatWidget to version v2.38.1

To learn more about these and other new features, check our Release Notes.