Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights. With this functionality, users can access additional information such as detected Slots and the classified Intent in addition to the actual transcript of conversations.
Improved by adding a Tourist Guide Template for NLU language Japanese.
Improved by properly delivering Endpoint messages to socket clients if they are temporarily disconnected to improve stability in sub-optimal networks. Please note: The changes are only effective when configuring the “FEATURE_USE_SOCKETENDPOINT_EVENTBUFFER” flag.
Update internal WebchatWidget to version v2.38.1
To learn more about these and other new features, check our Release Notes.
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