The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality enables platform managers to easily perform routine configurations and administrative control tasks. In a nutshell, it is a comfort feature for Platform Managers that helps them to streamline access management.
To access this new functionality, go to "My Profile" in the top navigation and select "Access Control".
Improved by adding the option to collate and concatenate multiple user inputs into one message to Webchat Endpoint settings
Improved by adding icons to the handover provider menu
Improved by adding a sidebar to Insights to navigate to Cognigy.AI
Improved by reordering the User Menu items by introducing separate sections for navigation to further Cognigy products
Improved by adding dynamic page titles to Cognigy Insights
Improved by updating Cognigy Journeys with up-to-date content
Improved by preselecting the current Flow in the Go To Node
Improved by adding the option to configure a get started message data payload for the Webchat Endpoint which is sent to the Flow
To learn more about these and other new features, check our Release Notes.
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