The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here are some of the highlights:
Cognigy Functions: Cognigy Functions are a game-changer when it comes to integration. Functions allow to schedule long-running code (e.g. 10 minutes) in the background, allowing asynchronous communication with any external system. Functions can be started within Flows or via API. Code in Functions will be executed in a safe containment and can inject results back into users' conversational sessions. Learn more about Functions in our documentation.
Here are more improvements that you will now find in the latest release of Cognigy.AI:
To learn more about these and other new features, check our Release Notes.
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