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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to review the user input records with ease and enhance Virtual Agent's intent recognition with a few simple clicks.
Descriptive API-Keys: More customers than ever are using our API-key feature in the product to automate certain aspects of their day-to-day developer life. In order to make it easier to distinguish different API keys, we have added the ability to name your API-keys
Hotkey for expert mode: Developers can use the so-called expert mode in the Interaction Panel to get more verbose output about certain events (e.g. when an Intent has been found) when talking to their Agents. This release adds the ability to use CTRL+SHIFT+F to toggle the expert mode without visiting the settings panel
Embeddable extensions: This release of Cognigy.AI adds the ability for on-premise customers to embed certain extensions into the baseline of Cognigy.AI
Added the ability to select a Locale Reference ID in a couple of nodes where this has not been possible before
Improved the order of fields for the Say-Node
Updated integrated WebchatWidget to version v2.31.0
To learn more about these and other new features, check our Release Notes.
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