The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to review the user input records with ease and enhance Virtual Agent's intent recognition with a few simple clicks.
Descriptive API-Keys: More customers than ever are using our API-key feature in the product to automate certain aspects of their day-to-day developer life. In order to make it easier to distinguish different API keys, we have added the ability to name your API-keys
Hotkey for expert mode: Developers can use the so-called expert mode in the Interaction Panel to get more verbose output about certain events (e.g. when an Intent has been found) when talking to their Agents. This release adds the ability to use CTRL+SHIFT+F to toggle the expert mode without visiting the settings panel
Embeddable extensions: This release of Cognigy.AI adds the ability for on-premise customers to embed certain extensions into the baseline of Cognigy.AI
Added the ability to select a Locale Reference ID in a couple of nodes where this has not been possible before
Improved the order of fields for the Say-Node
Updated integrated WebchatWidget to version v2.31.0
To learn more about these and other new features, check our Release Notes.
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