Al Naboodah Eyes Advanced Conversational AI for Next Generation EX and CX Services

DÜSSELDORF | Dubai, UAE, December 05, 2022 – One of the UAE's most innovative and successful conglomerates, the Saeed & Mohammed Al Naboodah Group, will partner with Cognigy, the leading enterprise Conversational AI provider, to begin exploring full automation options of customer and employee-facing services across digital channels. Key to its decision to partner with Cognigy was Al Naboodah’s need to find the most advanced and comprehensive Conversational AI platform solution that has unlimited scalability, integrates with its existing infrastructure and backend systems including CRM, ERP, Service Management and HR, and is proven to deliver consistent, automated services at every digital touchpoint.

Meeting this need head-on is the Cognigy.AI platform, which already has a major fan base among global enterprises, having achieved the highest score of 4.9 on Gartner Peer Insights, powering the CX and EX for more than 500 brands, while providing next-generation customer and employee service for always-on, personalized experiences at scale.

Commenting on this, the Al Naboodah’s Group CIO, Mario Foster said: “Our customer and employee experience is of strategic importance, and driving this forward is always a top priority for our leadership. We are now on a mission to discover and possibly unlock the full potential of Cognigy’s Conversational AI platform to ensure that we continue to innovate and deliver services far beyond our competition and to exceed our customers’ expectations.”

To kick start this exploration of Cognigy.AI, Al Naboodah will start the automation process trial exercise with their automotive business for sales (vehicles & parts). If successful, service may roll out later to travel and other businesses within the Commercial Group.

In addition to focusing on customer experience, there is also interest in supporting its 10,000 plus employees with multilingual personalized HR services using Cognigy.AI.                                                                                                                          

About Cognigy:

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver always-on, personalized service experiences at scale, on both voice and chat. Delivering fast time to value, Cognigy.AI is a low code platform that is easy to use, supports all use cases, and is designed to integrate with existing contact center and enterprise systems fully.

Over 500 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Allianz, BioNTech, Bosch, Fidelity Life, Lufthansa Group, Mobily, and Toyota, to name but a few. Learn more at cognigy.com.

Cognigy is recognized as a leader in the 2022 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms and the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.

About the Al Naboodah Group:

Founded in 1958 by two brothers, the Saeed & Mohammed Al Naboodah Group is among the most well-respected family company names in the UAE. Employing around 10,000 people of almost 50 different nationalities, the Al Naboodah Group’s core business focus covers civil engineering, building and MEP, in addition to representing a diverse portfolio of global brands in the automotive, transportation, travel, electrical, logistics, agriculture, smart cities, real estate and renewable energy sectors.

Saeed & Mohammed Al Naboodah Holding LLC is the parent company of the Group, and Al Naboodah Group Enterprises was established to oversee the management of the Group’s two main operating divisions – Al Naboodah Construction Group (ANCG), and Al Naboodah Commercial Group (ACG).

Al Naboodah is a trusted brand renowned for the delivery of world-class projects and services and for exceeding the quality demanded by its clients. We wholeheartedly engage in sustainability at every level in our organisation, starting from the very top, and we acknowledge the vital role it has to play in any organisation looking to a successful future. For more information, please visit: www.alnaboodah.com.