Jessica Gopalakrishnan
Media contact: Jessica Gopalakrishnan February 16, 2024

Revolutionizing Customer Service: Cognigy and Carglass Unveil AI Innovations at CCW 2024

San Francisco | Düsseldorf (February 14, 2024) — Cognigy, a global leader in AI-driven customer service solutions, is set to make waves at CCW 2024 in Berlin from February 26th to 29th. The event promises to be a hub of innovation and insights into the future of customer service, and Cognigy is poised to make a significant impact with its latest advancements 

One of the highlights will be a presentation on February 27th from 14:00 - 14:30 in Messeforum Halle 2 titled "AI can provide premium service: Carglass and Cognigy present future trends," featuring Hans-Joachim Belz from Carglass and Cognigy's CEO, Philipp Heltewig. 

Carglass, known for its customer-centric approach, will unveil its Voice AI solution, a revolutionary system designed to transform telephone customer support. This includes an intelligent concierge for managing contacts based on workload and customer concerns, seamless handover to human agents, and efficient automation of routine tasks. Heltewig will showcase the latest advancements in digital customer service, offering insights into the contact center of the future. 

For those eager to engage with the experts and explore how AI Agents powered by Conversational & Generative AI are transforming customer experiences, Booth #3H10 is the place to be. Stop by to see a performance by our live magician and make sure to pre-book a meeting with one of our experts to make the most of your CCW 2024 experience. 

Register for CCW Berlin