Cognigy Named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment

December 5, 2023 | Düsseldorf, San Francisco — Cognigy, a global leader in AI-driven customer service solutions, has again been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023) report.

The IDC MarketScape report evaluates vendors based on their capabilities, strategies, and market presence.

"We are honored to be named a Leader again in the IDC MarketScape report,” stated Philipp Heltewig, CEO and Co-founder of Cognigy. “At Cognigy, we empower the largest enterprises globally to deliver exceptional customer experiences through AI-enabled automation. We believe this acknowledgment from the IDC MarketScape further validates our mission and motivates us to continue pushing the boundaries of Conversational AI."

With best-of-breed Conversational and Generative AI solutions, Cognigy empowers contact centers to automate customer journeys, elevate customer and agent engagement, and increase first-call resolution. Cognigy's AI Agents provide next-gen customer service, absorb enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and AI Copilot. Supplied with dozens of pretrained skills, AI Agents work seamlessly with existing enterprise systems and learn from human agents.

Cognigy was previously named a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment.

To learn more about how Cognigy's AI Agents and Conversational AI solutions can transform your business, visit www.cognigy.com.

IDC clients can download the full IDC MarketScape report, by visiting https://www.idc.com/getdoc.jsp?containerId=US49988023.

Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources. See more of Cognigy's achievements,
analyst research & awards here. 

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