Now On-Demand: Cognigy.AI Tech Update Q3 2024

3 min read
Nhu Ho
Authors name: Nhu Ho September 16, 2024

The latest Cognigy.AI Tech Update has arrived!

AI is evolving fast, and keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our expert team has come together once again to guide you through the newest advancements.

In this edition, join us in exploring numerous enhancements we’ve made to Webchat accessibility, agent lifecycle management, voice features, GenAI, and Knowledge AI.

00:00 Intro

01:24 Product Spotlight: Webchat v3 Accessibility Conformance

04:24 Webchat Improvements

Enhanced Accessibility, Enriched Metadata, Human Agent Avatar

13:54 Agent Management Updates

NICE CXone Endpoint, Advanced Debug, Save Flow as Image

19:08 Voice Improvements

New TTS Voices and No-User-Input Timeout

21:30 Live Agent: Queue Updates

28:31 GenAI & Knowledge AI Updates

Expanded LLM Integrations, Image File Support in Knowledge AI, Enhanced Search Filtering

42:35 Other GenAI Improvements

45:27 SaaS Service Health Monitoring

46:40 Outro

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