Nhu Ho
Authors name: Nhu Ho March 14, 2024

The latest Cognigy.AI Tech Update has arrived!

In the constantly changing landscape of AI, staying abreast of the numerous new tools and features in Cognigy.AI can be daunting. To help you navigate these updates, our team of dedicated Cognigy product specialists from diverse fields gathers this quarter again.

In this edition join us to explore everything from hyper-realistic voice interactions and the new Webchat Preview to extended Knowledge Assist in AI Copilot, LLM-enhanced understanding, and advanced GenAI orchestration.

00:00 Intro

02:41 Voice Features

Call Failover, 11Labs & Deepgram Integrations, & Real-Time Translation

13:16 AI Copilot Improvements

Extended Knowledge Assist & New Contact Center Integrations

19:37 Generative AI Updates

LLM-Powered Entity Extraction & Advanced LLM Prompting

25:31 Knowledge AI Updates

Web Connector

29:06 WebChat V3 Preview

UX Overhaul & Functionality Improvements 

32:41 Insights Redesign

New Look & Feel

34:27 Bonus Updates

Locale Migration & Support Global Roles

36:11 Outro