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Nhu Ho

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Enhanced Step Explorer and More with Cognigy.AI v4.40

With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

Agile Development with Flow Replication and More in Cognigy.AI v4.39

The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

Improved Usability and More with Cognigy.AI v4.37

Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

13 Best Practices for Your Next Bot Building Project

From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

Data-Driven Resource Planning and More with Cognigy.AI v4.36

There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

Improved System Monitoring and More with Cognigy.AI v4.35

With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

New UI Language Support and More with Cognigy.AI v4.34

The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

Streamlined Locale Management and More with Cognigy.AI v4.33

The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

Seamless Multilingual Voice Services Using Language Recognition

For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

More Intuitive Insights Dashboards With Cognigy.AI v4.32

Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

Native WhatsApp Endpoint & more with Cognigy.AI v4.30

Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

Elevate Omnichannel CX With Native WhatsApp Endpoint

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

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