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There is no better place to keep up with the fast-changing world of Conversational AI.

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      Nhu Ho

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      Product Knowledge AI

      Hybrid AI for Intent Recognition and More with Cognigy.AI v4.74

      The newest release of Cognigy.AI lets you harness the powerful combination of LLM and NLU to take AI Agents’ l...

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      Product

      Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences

      In an era flooded with information and choices, customer service has moved beyond mere problem-solving to beco...

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      Product Knowledge AI

      Improved LLM and API Operations with Cognigy.AI v4.73

      The latest version of Cognigy.AI introduces new error handling features to maximize the reliability of LLM and...

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      Product Knowledge AI

      LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72

      With the latest release of Cognigy.AI, level up the language understanding of your AI Agents to new heights, e...

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      Product

      Now On-Demand: Cognigy.AI Tech Update Q1 2024

      The latest Cognigy.AI Tech Update has arrived! In the constantly changing landscape of AI, staying abreast of ...

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      Product Knowledge AI

      Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71

      Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latenc...

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      Product Knowledge AI

      Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70

      Cognigy.AI v4.70 unveils powerful features for advanced LLM orchestration and humanlike voice conversations at...

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      Product Knowledge AI

      Enhanced Enterprise Access Control and More with Cognigy.AI v4.69

      The newest release of Cognigy.AI introduces more flexibility in role-based access control, improved error hand...

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      Product Knowledge AI AI Copilot

      Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68

      From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot...

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      Product

      Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67

      From swift Locale migration to enhanced STT/TTS flexibility and streamlined voice design, here’s what awaits y...

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      Product

      LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66

      Cognigy.AI v4.66 lets you combine the richness of Generative AI with the structured nature of Conversational A...

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      Product

      Now On-Demand: Cognigy.AI Tech Update Q4 2023

      This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product upd...

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      Product

      Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65

      The latest release of Cognigy.AI features enhanced flexibility in LLM model selection alongside further improv...

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      Product

      Now On-Demand: AI Copilot Webinar and Cognigy Session

      Imagine a world where contact center agents are supercharged from day one:

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      Product

      Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64

      Cognigy.AI v4.64 unveils the new native integration with Deepgram speech service and contextualized conversati...

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      Product

      Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63

      Cognigy.AI v4.63 features substantial upgrades across the board, including enhanced search experiences with So...

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      Product

      Call Tracing: Unlock New Dimensions in VUX Optimization

      In the burgeoning field of voice technology, optimizing Voice User Experience (VUX) is a sophisticated endeavo...

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      Product

      Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62

      Our latest release introduces seamless access to the Voice Gateway Self-Service Portal via Cognigy.AI authenti...

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      Product

      Unveiling Context Awareness in Cognigy Knowledge AI

      In the ever-evolving contact center landscape, staying ahead of the curve means constantly innovating and refi...

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      Product

      Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61

      Cognigy.AI v4.61 brings onboard native GPT-4 support, coupled with advanced features for error management in v...

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      Product

      Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

      The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

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      Product

      Introducing Knowledge AI with Cognigy.AI v4.59

      With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

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      Product

      Now On-Demand: Cognigy.AI Tech Update Q3 2023

      Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

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      Product

      Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

      Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

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      Product

      8 Best Practices for Automated Testing in Conversational AI

      Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

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      Product

      Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

      The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

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      Product

      Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

      With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

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      Product

      Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

      Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

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      Product

      Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

      From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

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      Product

      Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

      The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

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      Product

      Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

      In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

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      Product

      Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

      From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

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      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

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      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

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      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

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      Product

      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

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      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

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      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

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      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

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      Product

      End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

      With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

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      Product

      Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

      Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

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      Product

      Added Speech Recognition Integration and More with Cognigy.AI v4.47

      Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

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      Product

      Native Nuance Integration and More with Cognigy.AI v4.46

      The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

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      Product

      Now On-Demand! Cognigy.AI Tech Update Q1 2023

      At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

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      Product

      Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

      With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

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      Product

      Enriched Conversational Experiences and More with Cognigy.AI v4.44

      From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

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      Product

      Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

      The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

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      Product

      Improved Data Management in Insights and More with Cognigy.AI v4.42

      Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

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      Product

      Conversation Design 101: Tips, Templates, and Best Practices

      Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

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      Product

      Easier File Management in Live Agent and More with Cognigy.AI v4.41

      ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

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      Product

      11 Features That Make Cognigy.AI the Best Voice Platform for Contact Centers

      Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...

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      Product

      Enhanced Step Explorer and More with Cognigy.AI v4.40

      With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

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      Product

      Agile Development with Flow Replication and More in Cognigy.AI v4.39

      The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

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      Product

      From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

      The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

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      Product

      Improved Usability and More with Cognigy.AI v4.37

      Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

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      Product

      13 Best Practices for Your Next Bot Building Project

      From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

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      Product

      Data-Driven Resource Planning and More with Cognigy.AI v4.36

      There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

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      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

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      Product

      Improved System Monitoring and More with Cognigy.AI v4.35

      With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

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      Product

      New UI Language Support and More with Cognigy.AI v4.34

      The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

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      Product

      How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

      Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

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      Product

      Streamlined Locale Management and More with Cognigy.AI v4.33

      The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

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      Product

      Seamless Multilingual Voice Services Using Language Recognition

      For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

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      Product

      More Intuitive Insights Dashboards With Cognigy.AI v4.32

      Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

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      Product

      Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

      This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

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      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

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      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

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