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Cognigy.AI Tech Update is back!
With the AI world moving at a breakneck speed, we know it can be overwhelming to keep up with all the new tools and features available to you in Cognigy.AI. That’s why our team of Cognigy product experts, covering various disciplines, come together each quarter to provide you with an update on the most prominent improvements not to miss from the past few months.
In this edition, join our product experts to delve into the ever-evolving world of Generative AI, cutting-edge voice capabilities for contact centers, and how to bridge cross-channel communications gaps with multimodal service solutions.
Content Outline
00:00 Intro
02:55 Generative AI for enterprise contact centers
5:08 Faster, easier bot building
7:41 Improved voice and chat experiences
13:05 Generative AI roadmap
14:13 Advanced voice features for customer service automation
15:01 Newly added speech service integrations
20:50 Enhanced speech recognition with STT Hints
25:19 Call recording
27:52 Multilingual voice services with advanced session parameters
33:51 Call transcription for agent assist
41:32 Introducing Cognigy xApps
42:09 Motivations and use cases
49:04 A look behind the scenes in the Flow Editor
53:23 A deep dive into xApps architecture
1:00:39 Outro
