Nhu Ho
Authors name: Nhu Ho September 5, 2023

Cognigy.AI Tech Update is here! 

The world of AI is ever-evolving and with so many new tools and features available in Cognigy.AI, it can be overwhelming to keep up. That's why our team of Cognigy product experts from various disciplines come together each quarter to provide you with an update on the most significant improvements made in the past few months that you shouldn't miss.

In this edition, join us for a hands-on session on designing multimodal customer journeys using Cognigy xApps and creating a dynamic Agent Assist Workspace to empower your customer service team. Plus, you'll learn about the latest Generative AI updates and more.

Content Outline

00:00 Intro

01:50 Generative AI Roundup

LLM Resource, AI-generated Adaptive Cards, and Knowledge AI

05:58 Cognigy xApps Builder Experience

Motivation, demo, and step-by-step tutorial

24:25 Agent Assist Deep-Dive

 Configuring and designing a dynamic Agent Assist Workspace

46:24 Live Agent Enhancements

Inactivity handling and intelligent routing

52:06 Bonus Updates

Text Cleaner and Pattern-based Question Types

54:09 Outro