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Understand what your customers say in any language
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Give your agents the confidence to solve complex requests
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Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Payment integration is an essential component for many conversational AI applications. It enables powerful, transactional bots and helps create a frictionless experience for end-users.
At Cognigy, we strive to make 3rd-party integrations such as payment handling faster & easier than any other platform.
First: Decoupling development from conversation design. While the core of the integration is code-based and something that developers take care of, modeling an interaction including payment handling needs to be managed by bot designers and UX specialists. Our low-code UI ensures that even complex, transactional flows can be modeled by non-technical business users, making them independent from IT.
Second: Providing a quick-start for developers. Cognigy.AI comes with pre-built integrations including connectors to financial services providers such as Stripe, PayPal, or Payshield. These are based on our Extension Framework and blend into Cognigy.AI like any native component. Also, they are published open-source (under MIT license) so they can be downloaded, edited within any IDE of choice, customized as needed, and used commercially without separate licensing or cost.
This video provides a quick overview of how Stripe is integrated into a conversational AI flow and how an example conversation could look like:
If you want to use the Stripe Extension in your own virtual agent, feel free to follow this Help Center Article and enable payments in your project.
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