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Understand what your customers say in any language
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Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardless of how much they can accomplish, there are situations where human intervention is required to deliver detailed attention for effective resolution. Thus, to leverage the incredible synergy between a chatbot and a human agent, a lot of our customers are using Salesforce Service Cloud for human agent handover.
At Cognigy, we strive to make every customer service experience effortless. As a result, we’ve introduced functionality in our platform that enables you to create stellar conversational experiences with our pre-built third-party integrations like the Salesforce Service Cloud Extension.
Myriads of complex processes and procedures can be natively integrated into our platform by adding this plug-and-play Extension. A user, for example, can upload a file, such as the 'most recent invoice' or a 'screenshot of a problem, through the Cognigy Webchat window to offer further information about their concerns while communicating with a live agent.
Watch the video below to see how you can harness the power of Cognigy.AI’s pre-built enterprise integrations to deliver frictionless experiences with ease.
The ‘Request Files’ options need to be enabled for the Salesforce Chat Agent
The ‘FileTransfer’ Salesforce events need to be handled within a Flow
The ‘File Upload’ Webchat Plugin needs to be provided.
If you want to delve deep and understand more about Integrating Live Chat Handover with Salesforce Service Cloud, visit the comprehensive Help Center Article.
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