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Understand what your customers say in any language
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Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the old endpoint that adds a lot of new capabilities, including configurable TTS/STT language.
Amazon Lex NLU Connector
This release of Cognigy.AI adds a new NLU Connector for Amazon Lex
Improved by adding additional filters to the Transcript Explorer allowing to filter transcripts by message count and rating.
Improved by adding the ability to set the starting and ending step from the context menu of a step in the Step Explorer.
Improved by allowing to select and copy the text of messages in the Transcript Explorer
Improved by appropriately rendering datepicker messages in the Transcript Explorer
Improved by adding information about the required Cognigy version to use option resolvers and localization to the Extension tools documentation
To learn more about these and other new features, check our Release Notes
Stay up to date with the latest Conversational AI tips and news.