The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that elevate the usability and functionality of our robust Conversational AI platform.
Let's have a look at some of the new features!
The ability to search across Flows in the Flow Editor enables users to find things faster as they navigate through numerous properties inside their Flow Nodes.
The power-packed version of Cognigy.AI also introduces two new Flow Nodes to Cognigy Flows. One allows you to match certain patterns within the user input utterances, while the other allows you to search an array of strings and return the one with the highest likelihood.
Users can now be a part of multiple Organizations with this new feature. They can enter an organization-ID as part of their sign-in procedure, allowing them to select the Organization for which they wish to sign in.
The newly integrated Handover provider allows you to swiftly transfer a user from the bot to a live agent in the Salesforce Service Cloud Console. Learn more in this article.
This feature improves the accuracy of intent models by enabling users to include Default Replies data into the training of Intent models.
Improved by adding “Open Node” to the context menu of the Insights Step Explorer, allowing users to navigate directly to the Node defining the particular step in the Flow Editor.
Improved by explicitly displaying the timeframe for which data is shown in Insights.
Improved by adding a “Reset Filters” button to the Transcript Explorer.
Improved by adding fields for the key-value pairs to the Headers section of HTTP Request Nodes.
Improved by adding an explicit link to Cognigy Insights to the analytics widget of the Cognigy.AI dashboard
Improved by adding links to the Extensions Marketplace from the Node Selection Menu of the Flow Editor.
Improved by adding a filter to Step Explorer, so that only results including a specified step are shown
Improved by enabling the “Set Rating” Node by default.
Improved by renaming tiles in Insights to better describe what is being displayed.
Improved by making button labels in Agent Creation Wizard clearer
Improved Insights dashboard performance.
Improved by adding a redirect to the login page from Insights for unauthorized users.
Improved by adding an optional custom base URL field to the Translation Provider settings. This allows users to set the region for Microsoft and Google translation services and also to use the DeepL free API instead of the pro API.
Improved by adding a setting to enable and disable the “Demo Webchat” functionality on a per-endpoint basis.
Improved by adding the “Autogrow Text Input” setting to the Webchat Endpoint. If it is activated the text area expands for longer inputs. It is configurable by how many line text inputs are maximally expanded.
Improved by adding the ability to have a Question Node reconfirm an answer with the user before proceeding.
Improved by adding the ability to specify the time of day when defining a custom period for which Insights data are to be displayed.
Improved by displaying error notifications when users try to navigate to a Node that does not exist in a Flow.
Improved by adding a Service Desk Template for NLU language Japanese.
To learn more about these and other new features, check our Release Notes.
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