Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
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Join our mission to make Conversational AI more accessible
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See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages.
With Cognigy packages, we have introduced the ability to export/import individual resources in order to move them between virtual agents. With this release, we have added the ability to select multiple resources when exporting a package. We have also added the ability to resolve conflicts and pick resolution strategies when importing those packages once again.
Improve Intent training performance by featurizing sentences on a separate thread
Allowing the user to open URL in a new or existing browser tab in our WebchatWidget
Added support for new structured-content types for the Userlike Unified Messaging integration
To learn more about these and other new features, check our Release Notes.
Stay up to date with the latest Conversational AI tips and news.