Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
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Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
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Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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One of the major elements of successful conversational AI projects is deploying the virtual agents to the right channels: The bot should come to where the users are, not vice versa.
At Cognigy, we strive to make channel connections, such as WhatsApp, faster and easier than any other platform. As a result, developers can focus on configuring the experience rather than getting bogged down in complicated app or channel integrations.
The first step is to provide a channel connector that is simple to set up. While each channel, such as voice or chat, necessitates its setup, Cognigy.AI offers a generalized concept called Endpoints that allows for the creation of a single URL that contains all essential data. This agnostic resource ensures that any kind of channel out there could be deployed in your conversational AI project. Further, decoupling channel connections from conversation design is the second step.
As Cognigy.AI distinguishes conversations from channels, the same virtual agent may be deployed to several chat or voice apps at the same time without thinking about adjusting the whole logic repeatedly. This notion of omnichannel interactions gives our users a lot of flexibility in terms of how they prefer to communicate.
Watch the video below to get a quick overview of how WhatsApp can be connected to Cognigy.AI with the help of our partner Vonage.
A Vonage developer account must be created to establish the WhatsApp connection
A Webhook Endpoint that establishes the connection between the conversational Flow and the chat messenger
A Flow that manages interaction and simulates the process, utilizing Basic Nodes and a valuable conversation design
If you want to dive deep, visit this comprehensive Help Center Article and deploy your WhatsApp chatbot within minutes using Vonage.
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