Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelligence and significantly enhancing the customer experience: with these goals in mind, Cognigy, a leading provider of customer service automation, and the leading international management and IT consultancy, MHP have sealed a strategic partnership.
Based on the Conversational AI platform Cognigy.AI, MHP will henceforth integrate the latest generation of virtual agents into the processes of its customer service and thus automate customer/employee communication at all of its contact centers, in over 100 languages. Cognigy and MHP share a common vision: technology enriches human interaction.
Our common ambition and will to use the potential of Conversational AI for significant improvements for customers, employees and users is the driving force behind this strategic partnership. The experience in contact centers within companies is extremely important today: for new customers, for existing customers and also internally for employee satisfaction. Excellent service can only be ensured with today's interaction volume through the use of Conversational AI and automation. Automating recurring inquiries and pre-qualification relieve the pressure on contact center agents and increases satisfaction with every interaction. The fluctuation decreases, the experience increases," says Oliver Kiper, Associated Partner Customer Experience at MHP. "Cognigy.AI is used by many corporations worldwide and is the ideal solution with its time-to-market and its flexible integration. Conversational AI represents an elementary building block for every smart customer and employee experience and with it, we are very pleased to offer our customers another strategic impulse for their global success."
"Day-to-day business processes as well as transformation, change and crises have led to more and more questions and problems for customers, employees and business partners, for which they expect companies to provide answers and solutions quickly. Cognigy.AI significantly increases the performance of contact centers. Companies can use it to deliver an outstanding service experience internally and externally, at every touchpoint, 24/7, even during times of enormous contact spikes. We are delighted to have MHP as a strong, established automation partner who share our vision of "Powering Up your Contact Center", i.e. creating better, smarter service. Like us, MHP stands for excellence, is well positioned in terms of personnel, expertise and internationally, and has the necessary strategic vision to introduce self-services and voice as a new form of interaction at many points in the company," explains Philipp Heltewig, CEO of Cognigy.
Watch this video with Philipp Heltewig, CEO & Co-founder Cognigy and Oliver Kiper, Associated Partner Customer Experience at MHP to find out more about how Cognigy and MHP are bringing the interaction between humans and AI to the next level.
Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7.
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As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide range of industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves over 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.
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