The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelligence and significantly enhancing the customer experience: with these goals in mind, Cognigy, a leading provider of customer service automation, and the leading international management and IT consultancy, MHP have sealed a strategic partnership.
Based on the Conversational AI platform Cognigy.AI, MHP will henceforth integrate the latest generation of virtual agents into the processes of its customer service and thus automate customer/employee communication at all of its contact centers, in over 100 languages. Cognigy and MHP share a common vision: technology enriches human interaction.
Our common ambition and will to use the potential of Conversational AI for significant improvements for customers, employees and users is the driving force behind this strategic partnership. The experience in contact centers within companies is extremely important today: for new customers, for existing customers and also internally for employee satisfaction. Excellent service can only be ensured with today's interaction volume through the use of Conversational AI and automation. Automating recurring inquiries and pre-qualification relieve the pressure on contact center agents and increases satisfaction with every interaction. The fluctuation decreases, the experience increases," says Oliver Kiper, Associated Partner Customer Experience at MHP. "Cognigy.AI is used by many corporations worldwide and is the ideal solution with its time-to-market and its flexible integration. Conversational AI represents an elementary building block for every smart customer and employee experience and with it, we are very pleased to offer our customers another strategic impulse for their global success."
"Day-to-day business processes as well as transformation, change and crises have led to more and more questions and problems for customers, employees and business partners, for which they expect companies to provide answers and solutions quickly. Cognigy.AI significantly increases the performance of contact centers. Companies can use it to deliver an outstanding service experience internally and externally, at every touchpoint, 24/7, even during times of enormous contact spikes. We are delighted to have MHP as a strong, established automation partner who share our vision of "Powering Up your Contact Center", i.e. creating better, smarter service. Like us, MHP stands for excellence, is well positioned in terms of personnel, expertise and internationally, and has the necessary strategic vision to introduce self-services and voice as a new form of interaction at many points in the company," explains Philipp Heltewig, CEO of Cognigy.
Watch this video with Philipp Heltewig, CEO & Co-founder Cognigy and Oliver Kiper, Associated Partner Customer Experience at MHP to find out more about how Cognigy and MHP are bringing the interaction between humans and AI to the next level.
+49 211 54591991
Cognigy PR & Media Relations Partner-Kommunikation
Marcus Bond, BOND Business-Kommunikation
Enabling You To Shape A Better Tomorrow.
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide range of industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves over 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.
For 25 years, MHP has been shaping the future together with its customers. More than 3,300 MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow and in the future.
MHP: DRIVEN BY EXCELLENCE.
MHP Management und IT-Beratung GmbH
Senior PR Specialist
Tel.: +49 (0) 152 3314 5809
Stay up to date with the latest Conversational AI tips and news.