Redefining your Contact Center with Agentic AI

Join us for an exclusive roundtable where industry leaders gather to explore the impact of Agentic AI on contact centers

June 4, 2025, 13:00 to 16:30 BST

Sea Containers London, 20 Upper Ground, London SE1 9PD

Hosted in partnership by

Dive in to the transformative power of Agentic AI, AI-first strategies, and the future of contact center operations with executives responsible for customer experience and contact center operations.

DISCUSSION TOPICS:

Beyond CCaaS: Why AI is the Future of Contact Centers.
Using AI to scaling Customer Interactions Without Scaling Costs.
Why deflection is a legacy mindset and how AI embraces conversations.
Why companies should shift from measuring cost-per-contact to ROI-per interaction.
Best practices for balancing automation, human augmentation, and experience management.

Through insightful discussions and shared experiences, we’ll examine how AI is not just redefining customer interactions but the fundamental concepts contact centers are built on and how they measure success. Enjoy an afternoon of networking with peers, exchanging ideas, and uncovering practical strategies to modernize your contact center.

Register your interest

Agenda

13:00 -13:30

Arrival, networking reception with refreshments

13:30 - 13:45

Introduction from Philipp Heltewig, CEO and Co-founder, Cognigy

13:45- 14:10

Deep Dive into Agentic AI, by Markus Ring, Director of AI Transformation, Cognigy

14:10 - 14:30

From AI to KPI, Customer Success Story by Doru Ghitun, Senior Delivery Manager, and Karyna Neumann, Team Lead – Conversational AI, E.ON

14:30 - 14:45

Coffee break with savory bites

14:50 - 16:00

Roundtable session, sharing thoughts on the discussion topics.

16:00 - 16:30

Closing remarks, further networking with drinks.

Meet the Speakers:

Philipp Heltewig

CEO, co-founder

Markus Ring

Director AI Transformation

Doru Ghitun

Senior Delivery Manager

Karyna Neumann

Team Lead – Conversational AI