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Understand what your customers say in any language
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Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets and more.
With the latest release, Cognigy.AI's integrated WebchatWidget was updated and comes with an improved layout and more dynamic visual appearence of the typing indicator.
Also, we improved the support for handling large assets such as e.g. Lexicons with > 70k entries.
As always, there's much more to discover:
You can find more information about Cognigy.AI v4.1.2 in the Release Notes.
Stay up to date with the latest Conversational AI tips and news.