The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
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Enhance customer interactions with AI on the frontline
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Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural conversations.
One such feature is the ability to dynamically escalate during the collection of Slots via Question Nodes. Users can now configure Question Nodes to take actions after a number of incorrect answers, including outputting help messages or executing more advanced Flow logic.
In addition, it is now possible to handle unexpected, intent-triggered user escalations (e.g. “help” or “I don’t know”) directly from within Question Nodes.
Combined with Intent Conditions, these features allow the creation of truly context- and user-aware slot collection and intent mapping machine learning models to allow for even more natural conversations.
Other features in the lastest release:
To learn more about these and other new features, check out in the Release Notes.
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