Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural conversations.
One such feature is the ability to dynamically escalate during the collection of Slots via Question Nodes. Users can now configure Question Nodes to take actions after a number of incorrect answers, including outputting help messages or executing more advanced Flow logic.
In addition, it is now possible to handle unexpected, intent-triggered user escalations (e.g. “help” or “I don’t know”) directly from within Question Nodes.
Combined with Intent Conditions, these features allow the creation of truly context- and user-aware slot collection and intent mapping machine learning models to allow for even more natural conversations.
Other features in the lastest release:
To learn more about these and other new features, check out in the Release Notes.
Stay up to date with the latest Conversational AI tips and news.