With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analysis if transcripts. This is enabled through a new column in Transcript Explorer which displays the Endpoint where an interaction occured.

Improvements for Cognigy.AI Virtual Agents

  • Improved by making UX better for extension installation and upload

  • Improved by refreshing Contact Profiles on each new input by default

  • Improved by adding the organisationId to the url after logout so that multi-org users also can login again right away

  • Improved by forwarding the say node settings including the forwardable flag to the Live Agent provider

  • Improved by adding a query parameter to retrieve the proper threads without pagination in Ring Central Engange

  • Improved by allowing attachments to be forwarded in "as-is" format for the webhook channel to be handled in output transformer

  • Improved by making changes to meet accessibility standards

  • Improved by providing a better UX for our Playbook Player in the Interaction Panel

  • Improved by adding realtime translation for adaptive cards

Improvements for Cognigy Live Agent

  • Add the new supervisor dashboard under the "Reports" section, including information about agents' availability and conversations statuses.

  • Add the new notification centre that makes it quick to access the latest notifications.

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To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.

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