The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analysis if transcripts. This is enabled through a new column in Transcript Explorer which displays the Endpoint where an interaction occured.
Improvements for Cognigy.AI Virtual Agents
Improved by making UX better for extension installation and upload
Improved by refreshing Contact Profiles on each new input by default
Improved by adding the organisationId to the url after logout so that multi-org users also can login again right away
Improved by forwarding the say node settings including the forwardable flag to the Live Agent provider
Improved by adding a query parameter to retrieve the proper threads without pagination in Ring Central Engange
Improved by allowing attachments to be forwarded in "as-is" format for the webhook channel to be handled in output transformer
Improved by making changes to meet accessibility standards
Improved by providing a better UX for our Playbook Player in the Interaction Panel
Improved by adding realtime translation for adaptive cards
Improvements for Cognigy Live Agent
Add the new supervisor dashboard under the "Reports" section, including information about agents' availability and conversations statuses.
Add the new notification centre that makes it quick to access the latest notifications.
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