The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
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Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway message are now part of if Interaction Panel and give a better overview of conversation metadata.
Under the hood, we also changed caching of the core objects used while processing user inputs - this leads to a huge performance improvement of the platform.
Improved message styles in Webchat
Updated integrated WebchatWidget and some WebchatWidget plugins to the lates version v2.30.1
Removed auto-increment functionality for the switch- (lookup) and if-node in the Flow Editor
Added an option to train Intents from the Flow list and Flow editor
Improved the way how our nlp services cache certain data which will improve their memory pressure
To learn more about these and other new features, check our Release Notes.
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