Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway message are now part of if Interaction Panel and give a better overview of conversation metadata.
Under the hood, we also changed caching of the core objects used while processing user inputs - this leads to a huge performance improvement of the platform.
Improved message styles in Webchat
Updated integrated WebchatWidget and some WebchatWidget plugins to the lates version v2.30.1
Removed auto-increment functionality for the switch- (lookup) and if-node in the Flow Editor
Added an option to train Intents from the Flow list and Flow editor
Improved the way how our nlp services cache certain data which will improve their memory pressure
To learn more about these and other new features, check our Release Notes.
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