The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Profiles. That enables bot designers to test any bot changes against production data and greatly speed up Q&A processes.
Hiding Endpoints: This release adds the possibility to hide integrated Endpoints by defining an additional blacklist of technical Endpoint names. This can be used by on-premise customers to hide certain Endpoints they don't want to offer to their customers.
Dependencies in Packages: This release adds automatic dependency recognition when you select the resources you want to include in a Package. For all of the resources you selected to Export, Cognigy.AI will show all of the dependencies and allow you to choose which dependencies you still want in the Package.
To learn more about these and other new features, check our Release Notes.
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