The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web developers to easily add a Virtual Agent to any website by simply copy/pasting the sources to a web page. The embed code is readily available on the Endpoint configuration page.
This release uplifts the Extension execution performance massively. We have implemented a new caching concept that will cache Extensions in the local container file system. Extensions will be preferably loaded from this local cache instead of the remote storage location.
Jump to Flow functionality
This release of Cognigy.AI adds a "Jump to Flow" button in our Endpoint editor. This allows users to quickly access Flows from Endpoints.
Dynamic Fields in Flow Nodes
This release of Cognigy.AI adds new functionality that allows our customers to use a new dynamic select field as a new field type in their Extensions. The feature can be used to dynamically fetch the content of a select field through e.g. an external API call.
Updated RSS feed link in index dashboard and updated hyperlink in “Go to blog” button in the news section.
Improved the autofocus which allows users to use enter key to go to the next NLU example sentence field.
Improved Flow Editor by adding a warning which will be displayed when Flows have more than 100 Flow nodes.
Improved the Intent upload functionality by skipping the import options dialog when the list of Intents is empty.
Improved our MS Teams channel integration by adding the functionality to display the title of a postback button when clicked.
To learn more about these and other new features, check our Release Notes.
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