Cognigy Ranked in First Place for all Use Cases in the 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms

Cognigy has been ranked in the first position of the first quartile for all five use cases in the Gartner Report, just one week after being named a Leader for the second year in a row in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. 

March 15th, 2023 | DÜSSELDORF and SAN FRANCISCO – Market leader in Conversational AI Cognigy, today announced that the company has been ranked in first place for all use cases in the Gartner® Critical Capabilities for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. The research evaluated xx platforms across 14 Critical Capabilities. 

"We are incredibly proud to have been ranked as the top solution for all use cases in Gartner's evaluation," said Philipp Heltewig, the CEO and co-founder of Cognigy. "This recognition is a testament to our steadfast commitment to providing our customers and partners with the most cutting-edge Conversational AI solution on the market. As we continue to expand and develop, we are fully committed to creating value and enabling businesses to thrive in an increasingly dynamic environment." 

According to Gartner, "The (Cognigy) platform is in the first position of the first quartile for all the use cases and is among the most flexible products we reviewed. It has the highest score for NLU and among the highest ones for dialogue management, back-end integrations and agent escalation. These critical capabilities have a key role for assessing the vendors’ fitness to meet the requirements of all use cases.” 

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI enables enterprises to deliver 24/7, personalized service experiences at scale, enhanced with Generative AI, on both voice and chat. 

This Critical Capabilities report identifies the major functional capabilities that enterprise conversational AI platforms include, weighted for what Gartner sees as the five most common use cases. Each vendor is rated on those capabilities in order to enable a comparison between them. 

To learn more, access a complimentary copy of the report here!

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.  

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot | Gabriele Rigon, 06 March 2023.

Gartner, “Critical Capabilities for Enterprise Conversational AI Platforms”, by analysts Bern Elliot, Gabriele Rigon 13 March 2023.

Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources. See more of Cognigy's achievements,
analyst research & awards here.