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This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agents and Live Agent.
Improvements for Cognigy.AI Virtual Agents
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Improved by making the tooltips and toggles accessible
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Improved by adding the option to disable collection of Intent Trainer Records in the Blind Mode Node
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Improved by forwarding profile information to Ring Central Engage platform
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Improved by routing to the run step details panel from task menu
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Improved by adding a collapsible panel to show resource details of a playbook run
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Improved by adding an option to the Match Pattern Node, to use the full text of a system slot in match patterns
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Improved by not allowing the last admin of an organisation to get deleted from the system
Improvements for Cognigy Live Agent
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Improved by adding support to remember the first accessed URL path and redirecting to it after login successfully
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Improved by removing resolve functionality from the mute operation. Previously, whenever an agent would mute a conversation, the conversation would be automatically resolved
To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.
