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Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service monitoring, and much more!
Enrich Webchat Experience and Analytics with Metadata
This release introduces the option to collect additional Webchat metadata from the user’s browser to enrich and optimize future interactions. Stored in the Input object, this metadata includes browser language, geolocation, device type, and operating system, offering valuable insights for UX improvements.
Key benefits:
- Automatic Localization: Instantly recognize and switch to the user’s preferred language upon the first message. Leverage location and time zone data to offer personalized greetings that account for cultural nuances.
- UX Optimization: Understand the most used device types, browsers, and OS to optimize Webchat experiences and testing.
- Business Insights: Analyze the geographic distribution of conversational interactions for improved service targeting and market assessment.
- Enhanced Compliance: Use location data to ensure compliance with local regulatory requirements when handling user data.
SaaS Service Health Monitoring Platform
To maximize service transparency, we have introduced a public Cognigy SaaS Service Health platform that provides real-time and historical insights into Cognigy.AI SaaS environments. It allows you to:
- Stay informed of the status and daily performance metrics of every Cognigy product
- Get the latest information on scheduled maintenance and more
- Subscribe to real-time updates on the channel of your choice
This proactive communication aims to help you stay on top of system monitoring and maintain complete control over service continuity. Visit the page here.
Other Improvements
Cognigy.AI
- Added the Enable input sanitization option to disable HTML text input sanitization within the Endpoint Settings
- Removed the
Newbadge from the Knowledge AI sidebar and Knowledge Stores page - Added a tooltip with the full name for long Flow names in the Flow select field
- Fetched the trainer records from the secondary MongoDB replica, which can be disabled to read from the primary by setting the environment variable
DISABLE_SECONDARY_MONGO_REPLICA_READ_TRAINER - Made duplicate trainer record removal configurable with the
DISABLE_DUPLICATE_TRAINER_RECORD_REMOVALenvironment variable. This operation, which can be performance-intensive, can now be disabled on demand - Removed the Cognigy.AI Journeys API
- Improved by preselecting the current flow in the Case Nodes of the Lookup Node
- Changed the styles of Cancel buttons in sidebars
Cognigy Voice Gateway
- Improved by supporting complex
refer-toandreferred-byURI - Added new metrics to track the duration of Voice Gateway commands
- Added the Enable User No Input Timeout option in the Set Session Config Node to enable or disable the User No Input Timeout feature
Cognigy Webchat
- Updated Webchat v3 versions:
- Added the Enable text-to-speech option to the Chat Options settings section within the Webchat v3 Endpoint Settings
Cognigy Insights
- Improved by renaming
Additional Filterspanel toMore Filters - Improved by adding a new REST API endpoint
/v2.0/error-messageswhich enables retrieval of error messages filtered by query parameters
For further information, check out our complete Release Notes here.
