Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
of customers say that "ease of making a reservation" is one of the top five criteria for choosing an airline
in airlines' annual revenue left on the table by not making improvements to their customer experience (CX)
Despite the increasing complexity of choice, give your customers exactly the right recommendations without sending them to the bottom of your touchpoints. Cognigy.AI links all information resources of your aviation business and provides them in a structured, customer-friendly way via multiple channels like webchat, social media, WhatsApp, voice, and phone assistants.
Customer service for airlines does not end with purchasing the ticket. Even if highly repetitive requests are answered automatically, special ones remain. Cognigy.AI helps contact center agents solve complex cases with agent assist tools and enables scalability without compromising service quality.
More than 60% of travelers aged 21 to 54 primarily use an airline's smartphone app or mobile website for flight bookings and status checks. But 80% of older audiences use more conventional channels such as the airline's hotline or desktop site. That's why Cognigy.AI sits on top of all of your customer touchpoints, so you never have to worry about where your customers begin their journey.
The airline's booking system manages seats on the plane, frequent flyer programs are operated via CRM software, and the FAQ section on the website is fed by a knowledge management tool. Cognigy.AI links all systems through open-source integrations and generates maximum value for both your customers and employees.
After touchdown, service continues. Some travelers with missing luggage need quick assistance. Others need information on connecting flights or check if their boarding passes include lounge access. Cognigy.AI handles all of these as they come in at once, several hundred times a day, all on autopilot.
Managing IROPs the traditional way is a pain for everyone involved. Cognigy.AI reduces frustration by handling the increased call volume from passengers to get them rebooked while your airline staff members can focus on providing extra care and support for those stranded at the airport.
Ready to deliver faster customer service, save your agents from repetitive tasks, and improve your airline's overall customer satisfaction on all fronts?