Redefining your Contact Center with Agentic AI

Join us for an exclusive roundtable where industry leaders gather to explore the impact of Agentic AI on contact centers

April 16, 2025, 13:00 to 16:30

TOBACCO Theatre, Nes 75-87, 1012 KD Amsterdam, Netherlands

Hosted in partnership by

Dive in to the transformative power of Agentic AI, AI-first strategies, and the future of contact center operations with executives responsible for customer experience and contact center operations.

DISCUSSION TOPICS:

Beyond CCaaS: Why AI is the Future of Contact Centers.
Using AI to scaling Customer Interactions Without Scaling Costs.
Why deflection is a legacy mindset and how AI embraces conversations.
Why companies should shift from measuring cost-per-contact to ROI-per interaction.
Best practices for balancing automation, human augmentation, and experience management.

Through insightful discussions and shared experiences, we’ll examine how AI is not just redefining customer interactions but the fundamental concepts contact centers are built on and how they measure success. Enjoy an afternoon of networking with peers, exchanging ideas, and uncovering practical strategies to modernize your contact center.

Reserve your seat

Agenda

13:00 -13:30

Arrival, networking reception with refreshments

13:35 - 14:25

Introduction from Cognigy and insights from leading industry speaker

14:30 - 14:45

Coffee break with savory bites

14:50 - 16:00

Roundtable discussion, interactive dialogue on discussion topics

16:00 - 16:30

Closing remarks, further networking with drinks

Meet the Speakers:Meet the ExpertsMeet the Experts

Meet the Experts

Sebastian Glock

Director of Product Marketing, Cognigy

Markus Ring

Director of AI Transformation, Cognigy

Nina Kiemeneij

Product Owner Conversational AI, Essent NV