The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The human agent handover is one of the key aspects of bot implementation into the business processes as it seamlessly connects users to the right resource, without asking the user to change interfaces. At Cognigy, we strive to create stellar conversational experiences. Therefore, with our latest release v4.17, we've added a new "Handover to Human Agent" Node into our robust platform.
The Handover to Agent Node enables you to swiftly configure different virtual agent behaviors within the low code UI based on whether a Handover has been completed by a human agent, canceled by the end-user, or an error has occurred in the handover process. Furthermore, by configuring the Lookup Node to type 'Handover status,' one can handle various events with a few clicks.
Watch the video below to see how the newly introduced Handover to Agent Node makes it simple to provide frictionless experiences.
If you want to delve deep and understand more about the Agent Handover process, visit the comprehensive Help Center Article.
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