Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The human agent handover is one of the key aspects of bot implementation into the business processes as it seamlessly connects users to the right resource, without asking the user to change interfaces. At Cognigy, we strive to create stellar conversational experiences. Therefore, with our latest release v4.17, we've added a new "Handover to Human Agent" Node into our robust platform.
The Handover to Agent Node enables you to swiftly configure different virtual agent behaviors within the low code UI based on whether a Handover has been completed by a human agent, canceled by the end-user, or an error has occurred in the handover process. Furthermore, by configuring the Lookup Node to type 'Handover status,' one can handle various events with a few clicks.
Watch the video below to see how the newly introduced Handover to Agent Node makes it simple to provide frictionless experiences.
If you want to delve deep and understand more about the Agent Handover process, visit the comprehensive Help Center Article.
Stay up to date with the latest Conversational AI tips and news.